Support and development packages

Ongoing care, regular development or help with a specific task? Choose a working model suited to your website, store or application. You can combine maintenance with development hours.

Choose how we work together

Maintenance package

Ongoing care for your website’s operation and security.

3–4 backups stored outside your environment, typically covering the previous 2–3 months.
Updates at least once a month and fixes for issues caused by those updates.
Priority handling of urgent requests and critical errors.
Periodic OWASP security tests and fixes within that scope.

Monthly development packages

For businesses that regularly develop their website or store.

5, 10, 15 or 20 hours per month for agreed tasks: content, products, functionality, design or tool configuration.
Unused hours carry over to subsequent months but are reset after 3 months.
Each additional hour started is billed under the terms of your chosen package.
A lower hourly rate than work without a package.

One-off hour packages

Help when you need it, without a monthly package.

5, 10, 15 or 20 hours paid in advance.
Hours remain valid for one year and can be used for agreed tasks within that period.
Content and product changes, design fixes, module configuration or feature development.
We agree the scope and billing terms before starting.

Need a single change?

You can request an individual task without purchasing a package. We bill it at our standard hourly rate. If you already have a monthly or one-off package, the terms of your chosen package apply.

Tell us what you need. We will agree the scope, priority and billing arrangements, then prepare an individual offer.

A clear scope of responsibility

Maintenance covers upkeep and security. New features, content changes and other development tasks are billed separately under your hour package or at the standard hourly rate.

We take responsibility for your website within the agreed maintenance scope, provided changes are made by us or approved by us in advance. Fixing issues caused by changes made without prior agreement is billed separately. If an update requires a substantial rebuild of a feature, we roll it back and agree the next steps with you.

Tell us what you need