The client runs an online store selling watches and related products in Malta. Therefore, uptime and security are critical. At the same time, we provide ongoing maintenance, because an e-commerce website cannot afford long outages. Recently, the store faced a major incident. The website was hit by an aggressive DDoS attack, and the attack lasted for several days. Moreover, the traffic volume was so intense that the existing server could not handle it. As a result, the store experienced downtime and instability.
Ongoing maintenance and security scope
On a daily basis, we focus on prevention, so issues are detected early. In addition, we maintain the key elements that impact trust, performance, and SEO.
SSL monitoring and HTTPS checks
We monitor the SSL certificate and verify HTTPS configuration. Therefore, the website maintains a secure connection and avoids browser warnings. In addition, we reduce risks that can affect trust and search visibility.
Anti-spam and abuse prevention
We implemented anti-spam protections to block automated submissions and unwanted traffic. Moreover, we harden sensitive entry points, such as contact forms and registration flows. As a result, the store runs smoother and the support team receives fewer fraudulent requests.
Maintenance, monitoring, and health checks
We perform routine upkeep, because it prevents failures. This includes log reviews, error monitoring, and checks of key pages and purchase flows. In addition, we keep the setup clean by removing unnecessary components and reviewing configurations. At the same time, we monitor uptime and load patterns, so we can react quickly to unusual spikes.
Incident: DDoS attack and emergency response
During the DDoS incident, our priority was to keep the store available. Therefore, we continuously analyzed traffic patterns and applied mitigations to reduce the impact. At the same time, we focused on stability, because every outage affects revenue and reputation. However, the attack volume remained extremely high, so the current infrastructure became a bottleneck. Consequently, the store could not stay fully online on the existing server.
After reviewing the situation, we recommended a server change, because the old environment was no longer sufficient for this risk level. Next, we guided the client through server options, so the final choice matched real e-commerce needs. Then, we migrated the store to the new infrastructure. After the move, we verified the website’s condition and restored full functionality. As a result, the service stabilized and returned to normal operation.
In the end, we maintained service continuity during the incident and delivered a long-term fix. The store now runs reliably, and the infrastructure is better aligned with performance and security requirements. Moreover, ongoing monitoring and preventive maintenance continue to reduce the risk of future disruptions.
Technologies / scope areas
E-commerce maintenance, uptime and performance monitoring, SSL/HTTPS security checks, anti-spam protection, DDoS response, server migration and post-migration verification.
If your online store needs maintenance, security, and monitoring, we can help. We keep websites stable, and we handle migrations when infrastructure needs to change. Contact us, and we will propose a maintenance and protection plan.