Technical support for stores, websites and applications
A store outage, payment error or broken integration can disrupt sales and your team’s daily work. At Projectic, we diagnose problems, address their causes and develop existing websites. We support PrestaShop stores, websites and custom applications, including after launch.
You can contact us about a specific issue or ongoing maintenance. We first review the situation and priorities, then propose a scope of work. This helps distinguish urgent fixes from improvements that can be planned for a later stage.
PrestaShop store support
We help keep PrestaShop stores running and implement changes needed for sales. An issue may involve a single error, a problem after an update or the interaction between several modules and systems. We investigate the underlying cause and its impact on the rest of the store.
- Bug fixes: issues with carts, orders, payments, shipping and the administration panel.
- Modules and updates: diagnosing conflicts, applying fixes and preparing changes with existing extensions in mind.
- Integrations: exchanging product, stock and order data with the systems used by your business.
- Performance and development: investigating slowdowns, making improvements and adding features to a running store.
Website and Laravel application support
Our technical support also covers websites and custom Laravel applications. We help resolve problems with forms, administration panels and integrations, and implement changes driven by new business needs. Before working on an existing project, we review its structure, environment and available deployment information.
When a problem involves hosting or a server, we investigate that part of the environment too. We combine application support with work on the technical infrastructure to identify where an error occurs and which actions will help.
How do we start working together?
Describe what is not working, when the issue started and how to reproduce it. A website address, screenshot and information about recent changes, such as a module update or migration, will help. We agree separately on how to share any necessary access.
After an initial review, we define the scope and order of work. Changes affecting a live store or application are planned with backups and testing in mind. After deployment, we check the reported issue and explain the work completed. If further protection or improvements are needed, we identify them as the next step.
Experience in maintenance and integrations
Our experience also includes many years of maintaining the website of the Warsaw Municipal Roads Authority (ZDM). See the ZDM website project that we designed and implemented.
We have supported Cloudshop from the very beginning, helping the online store develop and succeed. Our work included implementing its PrestaShop store, integrating enova 365 and synchronising stock and products.
Through our work with techVIGO, we supported server administration, website migrations and user requests. We also built a PrestaShop–WAPRO integrator in Laravel to support data exchange and sales processes. These projects help us consider each issue in the context of the whole system.
Need a fix or ongoing support? Describe the issue in the form or email [email protected]. We will discuss where to start and which level of support suits your website.
